Refund Policy for LeanPlated

At LeanPlated, we are committed to providing you with delicious and healthy keto meals. If for any reason you are not completely satisfied with your purchase, we have outlined our refund policy below.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • Your request must be submitted within 14 days of receiving your order.
  • The item must be unused, unopened, and in the same condition as you received it.
  • Refund requests for perishable items will only be accepted if they are defective or damaged upon arrival.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number and a brief explanation of the reason for your refund request.
  2. We will respond to your inquiry within 3 business days to assist you further.

Refund Process

Once your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the credit to appear on your account.

Exclusions

Please note that we do not provide refunds for:

  • Customized meals or orders made to your specific dietary preferences.
  • Items purchased from third-party retailers or unauthorized vendors.

Questions?

If you have any questions regarding our refund policy or need assistance, please feel free to reach out to us at [email protected]. We are here to help you on your keto journey!